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SurveyReflex

Adding and Managing Questions

This guide covers everything you need to know about managing questions in your survey.

Adding Questions

Using the Add Question Button

  1. Open your survey in the Builder
  2. Click the “Questions” tab in the left panel
  3. Click the ”+ Add Question” button
  4. Select a question type from the picker

Add question button Click Add Question to open the type picker

Question Type Picker

The picker organizes question types by category:

  • Choice - Multiple choice, Yes/No, Dropdown
  • Text - Short text, Long text
  • Rating - Stars, Numeric scale
  • Date & Time - Date, Time, DateTime pickers
  • Contact - Email, Phone, Number, URL
  • Matrix - Single and multiple select grids
  • Display - Section headers, Plain text

Question type picker Browse and select question types

Quick Add

After adding a question, you can quickly add another:

  • The “Add Question” button remains accessible
  • Recently used types appear at the top

Editing Questions

Selecting a Question

Click on any question in the list to select it:

  • The question highlights in the list
  • Editor panel shows question details
  • Preview scrolls to show the question

Selected question Selected question in the editor

Question Text

Edit the main question text:

  1. Click in the question text field
  2. Type your question
  3. Changes save automatically

Tips for good questions:

  • Be clear and specific
  • Avoid leading questions
  • Use simple language
  • Keep questions focused on one topic

Question text editor Edit your question text

Help Text

Add optional help text to clarify the question:

  1. Find the “Help text” field below the question
  2. Enter additional instructions or context
  3. Help text appears below the question for respondents

Help text field Add help text for clarity

Answer Options

For choice questions (Multiple Choice, Dropdown):

Adding options:

  1. Click ”+ Add Option”
  2. Enter the option text
  3. Repeat for additional options

Editing options:

  • Click on any option to edit it
  • Changes save automatically

Removing options:

  • Click the X icon next to an option
  • Confirm deletion if prompted

Answer options Manage answer options

Required Toggle

Make questions required or optional:

  1. Find the “Required” toggle
  2. Toggle On = respondents must answer
  3. Toggle Off = respondents can skip

Required questions show a red asterisk (*) in the survey.

Required toggle Toggle required status

Reordering Questions

Drag and Drop

Rearrange questions by dragging:

  1. Hover over a question in the list
  2. Click and hold the drag handle (⋮⋮)
  3. Drag to the desired position
  4. Release to drop

Drag to reorder Drag questions to reorder

Question Numbers

Questions are automatically numbered:

  • Numbers update when you reorder
  • Section headers don’t affect numbering
  • Numbers appear in the preview

Duplicating Questions

Create a copy of an existing question:

  1. Click the three-dot menu (⋮) on the question
  2. Select “Duplicate”
  3. A copy appears below the original
  4. Edit the copy as needed

Duplicate question Duplicate a question

When to duplicate:

  • Creating similar questions
  • Saving time on setup
  • Maintaining consistent formatting

Deleting Questions

Remove questions you don’t need:

  1. Click the three-dot menu (⋮) on the question
  2. Select “Delete”
  3. Confirm the deletion

Delete question Delete a question

Warning: Deleting a question removes it permanently. If you’ve already collected responses, those answers will also be deleted.

Question Settings by Type

Different question types have different settings:

Choice Questions

  • Answer options
  • “Other” option toggle
  • Randomize order toggle

Text Questions

  • Placeholder text
  • Character limit

Rating Questions

  • Scale range
  • Label endpoints

Date/Time Questions

  • Date format
  • Time format (12/24 hour)

Contact Questions

  • Validation rules
  • Format requirements

Matrix Questions

  • Row items
  • Column headers
  • Scale options

Best Practices

Question Order

Organize questions logically:

  1. Start with easy, engaging questions
  2. Group related questions together
  3. Use section headers for organization
  4. Put sensitive questions later
  5. End with open-ended feedback

Question Length

Keep surveys concise:

  • Aim for 5-10 questions when possible
  • Longer surveys have lower completion rates
  • Remove questions that aren’t essential

Clear Language

Write effective questions:

  • Use simple, direct language
  • Avoid jargon and acronyms
  • Be specific about what you’re asking
  • Don’t ask two things in one question

What’s Next?